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Terms and Conditions

Adventure HQ – Terms and Conditions


You agree to use Adventure HQ website (the “Website”) only for purposes that are permitted by these Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree that you will not access or attempt to access the Website other than through the interface that is provided by Adventure HQ, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Adventure HQ.

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Adventure HQ may suffer) of any such breach.

Your account and amendment to the terms of use

You will be required to register with Adventure HQ to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the username you request. Your username and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Adventure HQ including those set forth in these Terms & Conditions, Adventure HQ reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on 17 May 2020 Terms and Conditions Agreement applies from this date onwards. 

Intellectual Property

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of Adventure HQ or its suppliers or licencors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Adventure HQ. Adventure HQ and its suppliers and licencors expressly reserve all intellectual property rights in all Content.

Legal capacity to make agreements and transact

If you are under the age eighteen (18) years you cannot place orders with “Adventure HQ Online Shop”. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should “Adventure HQ Online Shop”  suffer any damage or other losses as a result of a transaction entered into by a minor, Adventure HQ reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with “Adventure HQ Online Shop”.

These are the general terms and conditions which apply to your purchase of products, items and goods from Adventure HQ Shop Online through our website: .It is available on the Adventure HQ website Shop Online” page.

Adventure HQ Shop Online, when we mention about Adventure HQ in these terms and conditions.When we use (the pronoun “you” and its derivatives), we mean a user shopping from Adventure HQ Online Shop and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from Adventure HQ Shop Online.

We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on Adventure HQ Shop Online page. You should review the general terms and conditions and return policy posted on Adventure Shop Online page before each request.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “Adventure Shop Online”, please contact us and talk to one of our representatives in “Adventure HQ” on this number: 800 23847

Information about “Adventure HQ Shop Online”

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to ensure the accuracy and validity of all information contained on the website, including product descriptions' and prices contained. However, errors may occur. We shall try to correct all errors and information on Adventure HQ website ASAP, if we find that this error has any impact on your order, we shall try to inform you.

You should keep in mind that “Adventure HQ Shop Online” provides a different shopping experience than buying from the physical store. You must be aware about:

Our services:

We sell products and services for Adventure HQ through our website or through our stores.


Colors of products shown on website depend on many factors - including display settings used on the site; products and sizes. It may appear different in reality than on the screen. it is your responsibility to ensure that the actual size of each product fits your purpose.


Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;

Promotion offers and products

Promotion offers and products on Adventure HQ website may not be all available in stores and vice versa.

Our product prices on our website are the same as those listed in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.


We shall do our best to have our website free from any viruses, you must make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

Be cautious Adventure HQ Shop Online is not responsible for any fraud or fraudulent attempts by other websites. The official UAE Adventure HQ website is:

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.


It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.


Placing an Order

Placing an order can be done from the Adventure HQ website. Please ensure that your personal data is correct and updated. Adventure HQ suggests the Customer to proof-read his/her form several times before validating an order. Adventure HQ is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.


Pre-order is a service that lets you order a product before the official launch date.

Delivery: We aim to deliver pre-ordered products on the official launch date, if we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.


Payment must be made in advance to confirm your pre-order. If for any reason you would like to cancel your order before shipment you must do so before your order has been dispatched. Please check your order status on the website.

You may pay for the products that you purchase in any way through the Shop Online. Installment is a service offered by the Bank that issued your credit card. Service fees and installment period may vary according to the Bank. Adventure HQ is not responsible for any installment fees imposed by the Bank.

We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).

We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks). If you cancel your installment service, Adventure HQ will not be responsible for any fees that may incur from the credited bank. (Please check with your Bank)

Cash on Delivery

You can pay for your Adventure HQ Shop Online orders with Cash on Delivery.

  • Cash on Delivery is not available on orders below 100 AED
  • Cash on Delivery is not applicable for instore purchases.
  • Cash on Delivery is available for all delivery areas in United Arab Emirates.
  • Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card.
  • Payment for Cash on Delivery will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout.
  • Cash on Delivery is a free service offered without any additional charges.
  • Refunds and Exchanges for all items purchased with Cash on Delivery are issued instore.


Processing Time and Amount on Orders

  • Orders ranging up to 400 AED will include Shipping charges of AED 20, delivery period will range between 2-3 business days
  • Orders ranging above AED 500 is eligible for free shipping, delivery between 2-3 business days
  • For same day delivery, shipping charges of 100 AED will be incurred.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Adventure HQ reserves the right at any time after receipt of your order to accept or decline your order for any reason. Adventure HQ reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

Order Acknowledgement

Adventure HQ will keep you informed of your order status via e-mail. All tracking information will be emailed to your Adventure HQ ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.

Cancel Orders

You may request to cancel your order if the order is not dispatched. Please check your order status on the website.

All orders placed via our website are subject to availability of stock. In the unlikely event that you place an order for goods that are out of stock, we will contact you as soon as possible. Your order will be cancelled immediately, and you will be refunded in full.

 Return, Exchange and Warranty

At Adventure HQ your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within fifteen days from the day your order was delivered for either exchange or refund subject to the following terms and conditions.


  • Refund/Exchange does not apply to electronics, Personal Care and Hygienic products.
  • Return/exchange is possible only if the packing and label has not been tampered with in any way.
  • Products should be accompanied with the original sales invoice for Exchange and Refund.
  • Refund for items purchased by credit card will be transferred ONLY to credit card account. Any product purchased within fifteen days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s authorized service center technician, as applicable. The process can take up to five business days. Exchange/Refund will be done only after the investigation/technical report.
  • Exchange or Refund on Major/Medium products like kayaks, bicycles will be exchanged or refunded based on manufacturer’s authorized service center’s investigation report and approval or manufacturing default
  • If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
  • If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.


Product must be returned with all the original packaging materials, accessories, manuals, registration card and Promotional Vouchers.

If the product returned, has any data or information stored in the memory or storage device, Adventure HQ will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.

Service, delivery charges are non-refundable once performed.

Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision. See also


All prices listedare Adventure HQ prices, unless otherwise stated. Prices listed do not include delivery. Delivery fees this will be added to the total price of your order.

The price that you paid for your products is the price of “Adventure HQ Shop Online” when you ordered your purchase; unless these terms and conditions stated otherwise.

In most cases delivery fees that you paid are those provided by “Adventure HQ Shop Online” when you placed your order. Delivery fees can or may be calculated according to your location, measurements, weight, size, nature and the value of your product e.g. Bulk orders For more information concerning delivery fees please contact us directly email address:

Changing of Prices.

Adventure HQ prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order.

We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Product availability

Although we constantly check the accuracy of our stock on “Adventure HQ Shop Online” and its compatibility with the physical inventory in our warehouse, error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.



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