Our Store Locations

Contact Details

Need Assistance?

Call : 800 23847 (ADVHQ)

Email: customercare@adventurehq.ae

FOR BULK ORDER PLEASE CONTACT

Mobile : +971 58 86 03 899

Email:modar.sabouni@adventurehq.ae

Returns and Refunds

The items that cannot be returned are:

Underwear

Lingerie

Socks

Software

Music albums

Books

Swimwear

Beauty & Fragrances

Hosiery

You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

         Not listed in the Non-Returnable List.

        In the same condition as received and with the original packaging box and tags attached

     There are a few certain scenarios where return is not allowed:

            Return request is made outside the specified time frame, of 15 days from delivery.

            Product is used, damaged, or is not in the same condition as you received it.

            Specific categories like innerwear, lingerie, socks and clothing freebies etc.

            Defective products which are covered under the manufacturer’s warranty.

            Any consumable item which has been used or installed.

            Products with tampered or missing serial numbers.

            Anything missing from the package you’ve received including price tags, labels, original packing, freebies              and accessories,fragile items, hygiene related items.

You can return an item for free within 15 days from delivery date.

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (+971).

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team (+971) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process.

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

         The item is not on the Non-Returnable list.

         You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

         Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal  can be returned.

In unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will verify the returned item and deliver to you the correct item within 3-4 days. We will take care of the shipping fees.