Shipping,Return & Refund

• Exchange can be made within the period of 15 days, provided the product is in UNUSED CONDITION with original packaging, labels, and invoice. 

• Swimwear, Undergarments, Socks, Personal Care, Sleeping bags CAN NOT be exchanged for hygienic reasons.

• Electronic items, kayaks, and bikes CAN NOT be exchanged. These products necessitate a single decision that must be made prior to the purchase.

• Sales & Discounts Items cannot be exchange or refund.

• All returns will be refunded as Store Credits placed in the Customer’s E-Wallet, valid for a period of 1 year. 

• In case of Quality Issues, Manufacturing defects ( as validated by authorized personnel ), the customer would be either given a replacement product, Store Credit, or refunded an amount equal to the purchase price of the product ( Through credit card/bank transfer only). Such refunds may take anywhere between 15-21 days. 

• No refund will be made in case of a CHANGE OF MIND after the purchase.

• In case of Quality issues or manufacturing defects, Adventure HQ would arrange the pick-up of the item from a customer’s premises. In all other instances, customers would have to make arrangements to ship the items to the designated address or drop it at the Adventure HQ store, Times Square Center. 

• Acceptance or rejection of a Return is at the final discretion of the Quality Inspector at Adventure HQ. 

Warranty:

• Most products offer a form of warranty directly from the manufacturers. For any concerns relating to the product warranty please contact customer care - 80023847

Shipping and Timelines

• All transactions above AED 150, would be delivered free of cost, while transactions lesser than 150, would attract a nominal shipping fee of AED 15. 

• Almost all orders are shipped out the next day to the customer and delivered in 1-2 working days. However in rare instances, due to product challenges, some orders might get delayed, and the customer service team would notify you through an email and phone call. 

• Cash On Delivery is a facility offered to ease the shopping experience. Consistent misuse of the facility may result in denial of the option to certain customers at the time of checkout. 

• Shipping outside UAE is not an automated process and a subject of separate arrangements between a customer and Adventure HQ

Express Shipping – AED 20

• All orders placed before 12:00 PM (business days) must be processed the same day.
• Orders placed after 12:00 PM will be processed on the next business day.
• Coverage: Dubai to Dubai only
• Payment Method: Prepaid orders only

Store Pickup

We are pleased to offer a convenient store pickup option for your orders. Please review the following details regarding our store pickup policy:

Order Processing: Once your order has been placed, our team will process it as quickly as possible. Please allow up to 24-48 hours for order processing.

Order Confirmation: You will receive an order confirmation email once your order has been successfully placed.

Ready for Pickup Notification: Our customer service team will contact you once your order is ready for collection. You will receive an email or a phone call notifying you that your order is prepared for pickup. Please wait for this notification before coming to the store.

Business Days & Working Hours

• Business Days: Monday to Friday
• Weekends (Saturday & Sunday) are non-working days.
• UAE Public Holidays are not counted as working days.

Remote Area Deliveries

• Delivery Timeline: 6–7 working days.

Inter-Emirate Deliveries

• Dubai ↔ Other Emirates:
• Delivery Timeline: 2–3 working days

Contact Information: If you have any questions or need assistance regarding your order, please contact our customer service team at customercare@adventurehq.ae or 800 23847.

Thank you for shopping online with us