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Return & Refund

Return & Refund/Exchange/Warranty/Shipping

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  • Exchange can be made within the period of 15 days, provided the product is in UNUSED CONDITION with original packaging, labels, and invoice. 

  • Swimwear, Undergarments, Socks, Personal Care, Sleeping bags CAN NOT be exchanged for hygienic reasons.

  • Electronic items, kayaks, and bikes CAN NOT be exchanged. These products necessitate a single decision that must be made prior to the purchase.
  • Sales & Discounts Items cannot be exchange or refund.

  • All returns will be refunded as Store Credits placed in the Customer’s E-Wallet, valid for a period of 1 year. 

  • In case of Quality Issues, Manufacturing defects ( as validated by authorized personnel ), the customer would be either given a replacement product, Store Credit, or refunded an amount equal to the purchase price of the product ( Through credit card/bank transfer only). Such refunds may take anywhere between 15-21 days. 

  • No refund will be made in case of a CHANGE OF MIND after the purchase.
  • In case of Quality issues or manufacturing defects, Adventure HQ would arrange the pick-up of the item from a customer’s premises. In all other instances, customers would have to make arrangements to ship the items to the designated address or drop it at the Adventure HQ store, Times Square Center. 

  • Acceptance or rejection of a Return is at the final discretion of the Quality Inspector at Adventure HQ. 




  • Most products offer a form of warranty directly from the manufacturers. For any concerns relating to the product warranty please contact customer care - 80023847


Shipping and Timelines

  • All transactions above AED 1000, would be delivered free of cost, while transactions lesser than 1000, would attract a nominal shipping fee of AED 30. 

  • Almost all orders are shipped out the next day to the customer and delivered in 2-3 working days. However in rare instances, due to product challenges, some orders might get delayed, and the customer service team would notify you through an email and phone call. 

  • Cash On Delivery is a facility offered to ease the shopping experience. Consistent misuse of the facility may result in denial of the option to certain customers at the time of checkout. 

  • Shipping outside UAE is not an automated process and a subject of separate arrangements between a customer and Adventure HQ



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Adventure HQ is the leading outdoor adventure superstore in Dubai UAE. With 5 outlets totaling 90,000 square feet across the UAE, we are a one-stop solution for all your adventurous requirements. Whether you are a beginner or a sports enthusiast, we got you covered. From different ranges of ...equipment for fishing, kayaking, diving, camping, hiking, cycling, off-roading, yoga, fitness, watersports, and electronics we serve all your needs. Take your time and browse our wide range of outdoor adventure products.

Outside is where you feel alive! We are the ultimate outdoor adventure store with the most diverse range of equipment and supporting services from camping, hiking, biking, BBQ, Fitness, Watersports, Electronics, Off-roading, yoga, and a lot more with more than 30,000+ products from over 500+ world-renowned brands catering to all your needs.
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