Return & Refund

• Exchange can be made within the period of 15 days, provided the product is in UNUSED CONDITION with original packaging, labels, and invoice. 

• Swimwear, Undergarments, Socks, Personal Care, Sleeping bags CAN NOT be exchanged for hygienic reasons.

• Electronic items, kayaks, and bikes CAN NOT be exchanged. These products necessitate a single decision that must be made prior to the purchase.

• Sales & Discounts Items cannot be exchange or refund.

• All returns will be refunded as Store Credits placed in the Customer’s E-Wallet, valid for a period of 1 year. 

• In case of Quality Issues, Manufacturing defects ( as validated by authorized personnel ), the customer would be either given a replacement product, Store Credit, or refunded an amount equal to the purchase price of the product ( Through credit card/bank transfer only). Such refunds may take anywhere between 15-21 days. 

• No refund will be made in case of a CHANGE OF MIND after the purchase.

• In case of Quality issues or manufacturing defects, Adventure HQ would arrange the pick-up of the item from a customer’s premises. In all other instances, customers would have to make arrangements to ship the items to the designated address or drop it at the Adventure HQ store, Times Square Center. 

• Acceptance or rejection of a Return is at the final discretion of the Quality Inspector at Adventure HQ. 

Warranty:

• Most products offer a form of warranty directly from the manufacturers. For any concerns relating to the product warranty please contact customer care - 80023847

Shipping and Timelines

• All transactions above AED 1000, would be delivered free of cost, while transactions lesser than 1000, would attract a nominal shipping fee of AED 30. 

• Almost all orders are shipped out the next day to the customer and delivered in 2-3 working days. However in rare instances, due to product challenges, some orders might get delayed, and the customer service team would notify you through an email and phone call. 

• Cash On Delivery is a facility offered to ease the shopping experience. Consistent misuse of the facility may result in denial of the option to certain customers at the time of checkout. 

• Shipping outside UAE is not an automated process and a subject of separate arrangements between a customer and Adventure HQ

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