Shipping and Timelines
All transactions above AED 150, would be delivered free of cost, while transactions lesser than 150, would attract a nominal shipping fee of AED 15.
Almost all orders are shipped out the next day to the customer and delivered in 1-2 working days. However in rare instances, due to product challenges, some orders might get delayed, and the customer service team would notify you through an email and phone call.
Cash On Delivery is a facility offered to ease the shopping experience. Consistent misuse of the facility may result in denial of the option to certain customers at the time of checkout.
Shipping outside UAE is not an automated process and a subject of separate arrangements between a customer and Adventure HQ
Express Shipping – AED 20
Store Pickup
We are pleased to offer a convenient store pickup option for your orders. Please review the following details regarding our store pickup policy:
Order Processing: Once your order has been placed, our team will process it as quickly as possible. Please allow up to 24-48 hours for order processing.
Order Confirmation: You will receive an order confirmation email once your order has been successfully placed.
Ready for Pickup Notification: Our customer service team will contact you once your order is ready for collection. You will receive an email or a phone call notifying you that your order is prepared for pickup. Please wait for this notification before coming to the store.
Business Days & Working Hours
Remote Area Deliveries
Inter-Emirate Deliveries
Contact Information: If you have any questions or need assistance regarding your order, please contact our customer service team at customercare@adventurehq.ae or 800 23847.