I bought a bicycle online and picked it up the next day. When I arrived, the bike was already assembled, which I did not expect because I ordered it online and wanted it disassembled. This was my first time buying a bicycle from this shop, so I tried to explain my expectation.
After some arguing, they agreed to disassemble the bike and put it back in the box. However, when I got home and opened the box, I found that the pedals were missing.
I tried calling the shop many times, but the phone number is always busy and I still haven’t been able to contact them. I expected a smooth and hassle-free experience since I ordered online, but unfortunately it was the opposite.