great quality

Amazing and knowledgeable salespeople throughout the store, with a great selection of equipment.

The staff are patient, courteous and always happy to offer excellent advice.

I’ve had such a great experience that this will now be my go-to place whenever I need equipment. Highly recommended!

I ordered 2 identical Dahon bikes online, both bikes were delivered separately and already assembled (no box, no tools, no accessoiries), which is weird to begin with.

During delivery of the first bike I tried reaching their customer service number, literally for close to 120 minutes total, no one ever picked up (also the following days, you can try it yourself)

I send them mails and WhatsApp messages to explain why the box is missing. After 3 days someone called me back to explain that these bikes are assembled to save storage space (???). It was guaranteed though that these are new so I saved the hassle of returning (with them) and kept the bikes

Now, we had some time over the last days to test and inspect:
-one bike has no bike bell and the sealants on the frame are missing
-both bikes are poorly assembled (loose parts, shaky tires etc...)

Since then I am trying to reach customer service again (phone, WhatsApp, email) to get support and I am reaching absolutely no one.

I paid more vs other retailers, thinking Adventure HQ is somewhat premium and experienced with bikes. The overall quality of their delivered products and especially the customer service is shockingly bad. I cannot recommend adventure HQ at all

We visited Adventure HQ at Square Center last weekend, and honestly, it was such a great experience!

A big thank you to Mercy, who helped us in the thermal wear section, patiently answering all our questions and guiding us on what to buy. Sujan then spent over an hour and a half helping us find winter clothes and accessories for the whole family. He was so helpful, patient and cooperative throughout our shopping.

We've been to several other places, but this was by far our best experience! If you're looking for winter clothes for the whole family at good prices, I highly recommend this branch.

Special thanks to Mercy and Sujan for going the extra mile! It's customer service like this that makes a difference.

Great

Sam was extreme helpful in assisting me to find the required items, amazing support and great store variety. Highly recommend

Smazing store with lots of choice
Salespeople are very professional, courteous and knowledgeable. This store has now become my one stop shop!

I would really like to take a moment to recognise Anthony, a sales assistant at Adventure HQ, City Centre Mirdif.

I came into the store looking for hiking shoes for my husband, and Anthony was absolutely wonderful. He was incredibly helpful, patient and knowledgeable, taking the time to explain the different products and answer all my questions in great detail. He genuinely went out of his way to help me, and throughout the entire interaction he was exceptionally kind, polite and friendly.

What really stood out to me was not just his knowledge of the products, but his genuine willingness to help. He never made me feel rushed, despite spending quite a considerable amount of time with me.

Unfortunately, my husband ended up being too busy with work to come back to the Mirdif branch, so he eventually visited another Adventure HQ location to make his purchase. However, I still wanted to leave this review because I genuinely feel that Anthony deserves recognition for the wonderful service he provided.

You don’t come across genuine gems of people like him every day. He is a real credit to your team, and his warm personality, professionalism and willingness to help made the whole experience a pleasure.

Thank you, Anthony! Your kindness and effort were truly appreciated. I hope this feedback reaches the right people and that your hard work is recognised.

the online store experience was not as expected, exchanging items was not possible even cannot return or cancel from website. contacted customercare but no reply yet...

Had a great experience at Adventure HQ! Anthony was really helpful and accommodating. He assisted me throughout the process and made everything easy and smooth. Really appreciate his excellent customer service. Thanks, Anthony!

Fadzi and Sam من أفضل البشر الذي التقيت بهم على الاطلاق. يا إلاهي كم كانت تجربتي راءعة حيث دخلت لأشتري جوارب ولكنني خرجت مملوء بالمشتريات.

Amazing service!

Большое спасибо консультантам! Не только помогли выбрать мяч, но и подкачали его до нужного состояния. Очень подробно консультировали, отвечали на все вопросы, больше спасибо за помощь

Nice place and very responsive staff

Xavier went above and beyond and super advise on long term better TCO on a new bike. Thank you!

Not even worth dealing with these people. Tried to call them multiple times but no one answered the phone.

Had my bike serviced at the Time Sq Store. Great customer service with very helpful and knowledgeable experts. Highly recommended

Been a customer of AdventureHQ for 2 years now and have been very satisfied with all my purchases but buying experience is greatly enhanced by knowledgeable and very accommodating staff like Kevin in Time Square mall branch. I am an informed customer and I know what I want, so sales representatives who know how to ask the right questions and provide choices based on available options take the experience to the next level. If you ever need assistance on hiking gear and apparel, look for Kevin, you wont be disappointed.

Excellent service from Xavier

I recently purchased a kettlebell set under the impression that I would qualify for the anniversary promotion, which offered 100 DHS back for every 500 DHS spent. However, after waiting for over 40 minutes to have the discount applied, I was informed that this item was excluded from the offer. This was disappointing, as the promotion details did not mention any exclusions.!