How much does shipping cost?
Adventure HQ charges a flat rate shipping fee of AED 30 for all orders that are less than AED 500. Free shipping is offered on all orders above AED 500.
How do I place a return or exchange?
You can request a refund by visiting https://adventurehq.ae/a/returns. Provide your order number and respond to any prompts to process your return. Please note that we offer product exchanges for eligible items within a specified time period so the item must be returned in the same condition it was received with all tags attached and packaging intact. More detailed information on our return process can be found at https://adventurehq.ae/pages/online-return-refund-exchange-warranty-shipping.
How do I make a purchase?
You can easily make a purchase on the website by adding the desired product to the cart. You can make payment using your credit card/debit card/cash on delivery, etc. You can also make a purchase at our official retail stores. Here is the list of our retail stores around UAE - https://adventurehq.ae/pages/storemap
How can I track my order?
Upon placing an order, you will receive details via email concerning your purchase. Adventure HQ sends regular updates on the status of your order via email in order to facilitate easier tracking. You can also track your order at https://adventurehq.ae/apps/tracktor/track
Can I cancel or make changes to my order?
You can cancel the order only before it is ready to ship. Once an order goes out for delivery, it cannot be canceled or changed. However, you may return the item(s) for a credit or exchange it for a different size. For more details, please see https://adventurehq.ae/pages/online-return-refund-exchange-warranty-shipping.